A Comprehensive Problem and Grievance Resolution Service

We are nationwide specialists providing:

• Constructive and speedy management of grievances, complaints and absence, including prevention and resolution, mediation, conciliation, arbitration and independent investigation, including the role of ombudsman.
• Training and support for business managers and awareness training for employees. We are particularly experienced in mediation training and diversity and dignity at work issues, including equality, disability, harassment and bullying.
• Support for Local Authorities in the management and investigation of complaints in relation to government standards and ethics in public life.

• Accurate assessment of difficult people situations to help you decide upon the next steps.
• Resolution and speedy closure of protracted or complex individual people situations, including long term absence and sickness, disability and rehabilitation
• Professional supervision of in-house mediators and investigators
• Training and coaching for line managers, internal specialists and employees in managing potential grievances constructively.
• Independent investigations, fact-finding and appeals of diversity, discrimination, dignity, harassment and redundancy issues.
• Workplace mediation and mediation training, including any problem resolution, conciliation or contractual settlements.
• Policies and procedures for grievances, diversity, equality and dignity at work.
• Local Authority Investigations of complaints in relation to the Code of Conduct, government standards and ethics in public life.